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SHIPPING & RETURNS

Shipping Policy

We strive to provide a seamless shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Order Processing: Orders placed on our website will be processed within 24 hours of receipt. During this time, our team carefully prepares your items for shipment. If you place an order on a weekend or public holiday, please note that the processing time may extend to the next business day.

Shipping Method: We exclusively use the Royal Mail Tracked 48 delivery service to ensure the safe and timely delivery of your purchases. With Royal Mail Tracked 48, you can track your package from dispatch to delivery, providing transparency and peace of mind.

Delivery Time: Once your order has been processed and dispatched, you can expect delivery within 2-3 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances, such as weather conditions or public holidays.

Tracking Your Order: To track your order, simply use the tracking information provided in the shipping confirmation email. This will allow you to monitor the progress of your package and estimate the expected delivery date.

 

We appreciate your understanding and patience as we work hard to ensure your items reach you in perfect condition. If you have any questions or concerns regarding your order or our shipping policy, feel free to contact our customer support team.

Return & Exchange Policy

Easy Returns Process:

  1. Contact our customer support team within 28 days of purchase.

  2. Ship the item back to us in its original packaging.

  3. Once received, we will process your refund or exchange.

Refunds and Exchanges:

  • Full refunds or exchanges are offered for unused items in their original packaging.

  • Used items are eligible for store credit only.

We value your satisfaction and aim to make the returns process as smooth as possible. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.

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